Navigating RingRev:
Your Essential FAQ Guide

To begin your journey with RingRev, the premier Inbound Marketplace, simply visit RingRev Sign Up. Complete the registration form to gain access to our platform designed to transform your sales process.

If you're part of a large organization with significant inbound call needs, we're here to offer specialized support. Schedule a demo with us here to explore customized solutions that best fit your requirements.

Indeed, RingRev is supported by the Live Client app, enhancing your mobility and flexibility to manage your inbound calls. Download it here to keep your business within reach anywhere, anytime.

For any changes to your account, visit your Account Settings directly. Here, you can effortlessly update your personal and business information to keep your profile current.

Should you forget your password, simply utilize our Password Reset feature at log-in. You’ll receive an email with instructions on how to create a new password and regain access to your account.

To Complete your signup, and verify your email through the code sent to you. A welcome email will follow, providing links to sign in.

Log in to view campaigns listed by publishers/call generators. Each campaign displays details like vertical, price point, and duration. Choose based on your preference for price point versus call duration.

Duration specifies the minimum length a call must last to be billable. For example, a call under the specified duration (e.g., 119 seconds for a 120-second requirement) won't be billable. Calls exceeding this duration will be charged.

Set your daily cap by loading your wallet with the amount corresponding to your desired number of billable calls. This ensures budget control and aligns with your campaign strategy.

Once your campaign and preferences are set and you’re marked as active, calls that fit your criteria will come in as they're available. This ensures that every call you receive is aligned with your specified needs.

Absolutely. You have complete flexibility to pause, modify, or adjust your campaign settings at any moment, allowing you to adapt to your business's evolving requirements.

Missed call notifications are redirected to the next available agent. Ensure you maintain an active status and promptly respond to maximize your chances of capturing valuable calls.

Adherence to compliance is critical. While RingRev operates with compliance at its core, buyers must also adhere to industry-specific laws and regulations for call handling. We encourage a proactive approach to compliance within your operations.

Our support team is at your service for any technical concerns or questions about your campaign. Reach out through our Help page for assistance tailored to your needs.

Yes, we offer a wealth of resources on best practices for managing inbound calls. Visit our Agent Best Practices page for insights on enhancing your call conversion rates.

For details on efficiently distributing calls among your team or managing multiple agents, please contact RingRev directly for a customized solution. Schedule your demo with us here for a personalized consultation.

RingRev offers access to a leading marketplace designed to maximize your call yield with innovative solutions for fewer dropped calls – an industry challenge where publishers can lose 20-40% of their potential revenue. Our marketplace ensures a smooth, efficient process, connecting your high-quality calls with a diverse pool of eager buyers.

Partnering with RingRev means you benefit from favorable payment terms, platform flexibility, and exposure to a broad, diverse buyer pool. Our marketplace approach to reducing dropped calls means higher overall yields for your campaigns.

We seek publishers capable of generating 500 or more calls within a specific vertical per day, focusing on quality and consistency. This standard ensures a fruitful partnership and sustained success. For detailed criteria, please contact us.

Through our marketplace, you gain access to solutions that significantly reduce the incidence of dropped calls, addressing a prevalent issue that affects publishers' revenue. This strategic approach ensures more of your calls reach their intended buyers, enhancing your earnings.

Begin by signing up here to join our marketplace as a call seller. Our team will review your application and get in touch to discuss optimizing your success on our platform.

As a Call Seller in our marketplace, you'll receive comprehensive support from onboarding to ongoing campaign management. Our team is ready to assist with technical queries or strategic advice. Reach out for support here.

Our marketplace prides itself on offering favorable payment terms to Call Sellers, ensuring you receive timely and reliable compensation for your valuable leads. For specific payment schedules and details, please get in touch with us.

In our marketplace, you’ll find detailed insights and tools to help align your calls with the needs of our diverse buyer pool, maximizing match potential and campaign success. For tips on optimizing your calls, contact our team.

To buy more calls from a specific publisher, simply navigate to that publisher's section within the marketplace and add funds directly to their wallet. Then, set yourself as active to start receiving calls. Adding funds is straightforward and allows you to manage your budget effectively for each publisher you're interested in.

RingRev accepts all major credit cards, ensuring a seamless and secure transaction process for buying calls within our marketplace. This flexibility allows you to use your preferred payment method for transactions.

As a seller, you'll receive payments on a regular schedule, providing you with timely compensation for your valuable leads. This consistent payment schedule helps you plan and manage your finances effectively.

RingRev is committed to ensuring satisfaction with every transaction. Should you have any concerns or issues with the calls purchased, we encourage you to reach out to us directly. Our team is dedicated to resolving any issues promptly to maintain trust and satisfaction within our marketplace. For more information on refunds, please visit our Refund Policy.

Treat each call as a valuable opportunity to connect and understand the needs of potential customers. Approaching calls with professionalism and a genuine interest in helping the caller can significantly enhance your success rate. Remember, building rapport and trust is key to converting calls into sales.

To ensure a positive experience for everyone on RingRev, certain practices are not tolerated, including aggressive opening lines that pressure callers, closely watching the call duration to end calls prematurely ("buzzer beaters"), and attempting to circumvent billing by capturing caller information and ending calls just before the billable duration. Such actions are monitored and may lead to expulsion from the marketplace.

It's important to recognize that not every call will be from a customer ready to make an immediate purchase. Successful sales often require nurturing and a professional, consultative approach. Keep your focus on understanding and addressing the needs of each caller, rather than expecting immediate sales.

RingRev utilizes both AI and human oversight to monitor calls and ensure that agents adhere to our standards of conduct. This is part of our commitment to maintaining a high-quality marketplace for both call buyers and sellers, promoting practices that lead to successful outcomes for all parties involved.

Agents found engaging in prohibited practices, such as premature call termination or unprofessional conduct, will face consequences, including potential removal from the marketplace. Our goal is to foster a trustworthy and effective environment for all users, and adherence to these guidelines is essential.