Agent Best Practices

Welcome to RingRev's Agent Best Practices guide, where we outline essential strategies for maximizing success on our platform. By following these guidelines, agents can enhance their performance, build trust with call publishers, and ensure a positive experience on the marketplace.

Don't:

  1. Avoid Buzzer Beater Tactics
    Refrain from abruptly ending calls as they approach the duration threshold for payment. This unfair practice manipulates call duration metrics and undermines the integrity of the marketplace.
  2. Burn Calls with Hasty Engagement
    Avoid picking up calls with the sole intention of quickly asking if the prospect is interested in making a purchase. This approach undermines the quality of interactions and wastes the call for the publisher.
  3. Play the Game Unfairly
    Ensure your engagement strategies keep the call publisher in mind. Any attempts to game the system resulting in low conversion rates can affect your ability to receive further calls and may lead to removal from the marketplace.
  4. Neglect Quality Engagement
    Quality engagement is key with prospects. Simply going through the motions without genuinely addressing their needs or providing value reduces the effectiveness of the calls for both publishers and agents.
  5. Ignore Marketplace Guidelines
    Respect and adhere to RingRev's guidelines for ethical conduct and professionalism. Ignoring guidelines not only violates marketplace policies but also jeopardizes your reputation and success as an agent.
  6. No Haste, No Waste
    99.9% of the calls are consumer initiated so the intent is there for you to win them over as a long term client. Keep it Simple!!

Do:

  1. Prioritize Genuine Interactions
    Engage with prospects authentically, focusing on understanding their needs and providing valuable solutions. Genuine interactions lead to higher conversion rates and foster long-term relationships with publishers.
  2. Provide Value-Driven Content
    Offer valuable information, insights, and assistance to prospects during calls. By providing genuine value, you establish credibility and trust, increasing the likelihood of successful conversions.
  3. Strive for Quality Over Quantity
    Emphasize quality interactions over the sheer volume of calls. Quality engagement not only improves conversion rates but also enhances the reputation of both agents and publishers on the platform.
  4. Stay Informed and Updated
    Stay informed about marketplace updates, best practices, and industry trends. Continuous learning and adaptation are essential for maintaining a competitive edge and maximizing success on RingRev.
By adhering to these best practices, agents can contribute to a thriving and mutually beneficial marketplace ecosystem on RingRev. Thank you for your commitment to excellence and professionalism.